Water running from a ceiling calls for immediate reflexes, then a precise description to guide the response. Fixtures & Fittings Services - Benelux plans the removal, the securing and the restoration according to the origin of the water.
The reflexes that limit the damage
- close the water supply, only if it stays accessible without risk and the leak visibly comes from a pipe;
- switch off the room's electricity at the panel only if it stays accessible and dry, never approaching a wet electrical installation; otherwise, move away and call the emergency services or a qualified professional;
- a basin under the dripping area, furniture and appliances moved aside;
- photos of the stain and the flow, once the area is safe.
Describing what is happening
Does the water run continuously, or only when the floor above draws water? Is the stain growing? Since when? These answers tell apart a pipe, an appliance, a roof or seepage - and who should act first.
Documenting without delaying the securing
Photos and the timeline serve the formalities, but they come after people's safety and stopping the flow. The documents requested in a water damage case depend on the insurer and the contract; the restoration comes after, on a dry and sound surface.
Example: a ring that grows in the evening
Picture a stain spreading on the living-room ceiling each time the upstairs shower runs. The description points the examination towards the neighbouring shower rather than the roof. The goal is to treat the origin first, and only then the ceiling.
Frequently asked questions
Do you respond in emergencies?
Do you also pump out accumulated water?
Brussels, the Brabants and business assignments
Fixtures & Fittings Services - Benelux works for private customers in the 19 municipalities of Brussels, Flemish Brabant and Walloon Brabant, and for businesses across Belgium. The call-out is decided according to travel and access conditions. For businesses, assignments can cover the whole of Belgium.
Tell us about your request
Call +32 472 88 08 66 or send your photos by WhatsApp, with your municipality and the result you expect.
Prefer to write? Contact Fixtures & Fittings Services - Benelux or leave a request via the quote form at the bottom of the page. A few photos on WhatsApp are often enough for a first answer.
